Privacy Policy – Quick Online Doctor

Effective Date: [2025]

At Quick Online Doctor, your privacy is our top priority. This Privacy Policy explains how we collect, use, store, and protect your personal and health information when you use our services.

1. Information We Collect

We collect the following types of information:

a. Personal Information

Full name
Date of birth
Gender
Contact details (email, phone number)
Location/address
Payment information (processed securely via third-party gateway)

b. Medical & Health Information

Medical history
Symptoms
Lab reports
Consultation details
Uploaded documents or test reports

c. Technical Data

IP address
Device type
Browser type
Cookies and usage data for analytics

2. How We Use Your Information

We use your information to:

Provide telehealth consultations
Process payments and bookings
Review lab reports and medical tests
Issue medical advice
Send appointment reminders and health updates
Improve our services and user experience
Ensure compliance with medical and legal regulations

3. Data Sharing & Disclosure

We do not sell your personal data. Your data may be shared only with:

Licensed doctors for consultation purposes
Diagnostic labs if integrated
Payment providers (secure transaction processing)
Legal authorities when required by law
Internal team for support and technical troubleshooting

4. Data Security

We use modern encryption, secure servers, and access controls to protect your information. All communications are secured using SSL/TLS technology.

5. Your Rights

You have the right to:

Access and update your personal information
Request deletion of your medical records (subject to legal obligations)
Withdraw consent for non-essential data processing
File a complaint if you believe your data is misused

To exercise these rights, email us at: privacy@quickonlinedoctor.com

6. Cookies & Tracking Technologies

We use cookies to improve site functionality and understand user behavior. You can manage cookie settings in your browser.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third parties.

8. Children’s Privacy

Our services for children are accessed by parents or guardians. We do not knowingly collect data directly from minors under 18 without parental consent.

9. Policy Updates

We may update this policy occasionally. The latest version will always be available on our website with the revised effective date.