Frequently Asked Questions – Quick Online Doctor
What is Quick Online Doctor?
Quick Online Doctor is an online telehealth platform offering video consultations with licensed doctors for general and specialized health issues, lab test reviews, chronic condition management, and more
Who are the doctors on your platform?
All doctors are verified, licensed medical professionals with experience in general practice and specialized fields like gynecology, dermatology, endocrinology, and pediatrics
Is this service available 24/7?
Yes our consultation service are available 24/7 and 365 a days
How do I book a consultation?
You can book online via our website. Select your preferred doctor/service, choose an available time slot, and confirm payment.
Can I book for someone else, like a child or elder?
Yes. During booking, you’ll have the option to enter the patient’s details even if you are booking on their behalf.
Will I get reminders before my appointment?
Yes. You’ll receive both email and WhatsApp reminders with links for your video consultation.
What payment methods are accepted?
We accept credit/debit cards, Ziina, and other regional online payment options. All transactions are secure
Can I reschedule or cancel an appointment?
Yes, but we request at least 2 hours’ notice for any rescheduling or cancellation. Late changes may be non-refundable.
Can I get my lab reports reviewed?
Absolutely. Our doctors specialize in reviewing lab reports and providing actionable advice.
Are my consultations private?
100%. All consultations are confidential and secure, following medical data privacy guidelines.
Is my medical data stored safely?
Yes. We use encrypted systems to ensure your health data is stored securely and accessed only by authorized personnel.
What if I miss my video consultation?
If you miss your consultation without prior notice, it may be marked as a no-show. Please contact our support to request rescheduling (subject to availability).
I’m facing technical issues during a consultation. What should I do?
Contact our support immediately via WhatsApp or Live Chat so we can assist or reschedule if needed